so after more numbers and letters that mean nothing to me and I'm sitting there watching the pretty lights flash on my new modem as these guys I do not know do things to it from far away which in and of itself is somewhat disturbing and makes me want to set up multiple firewalls after a while they get me hooked up to whatever component I need to be hooked up to and voila.
oddly I suspected this morning that the problem was Out There and not In Here but I went out and got the new modem anyway accepting as slightly plausible that the old one would have gone tits up on the very day that there was a service outage in this area.
anyway I say to the guy whose name I did not catch thanks and I could be mad at you for making me buy a new modem but going to Best Buy and spending money is an end in itself and he apologized and said but the new modem is much better.
I have a much better modem now.
and dsl is back. wo0t.